Fridge No More is a New York-based company providing the service of 15 minutes free grocery delivery with no minimum order, no hidden fees, and no subscription. The company is run by Anton Gladkoborodov and Pavel Danilov – successful entrepreneurs with impressive experience and several other startups.

Fridge No More started its services in October 2019, and a few days ago announced that it has closed a $15.4 million Series A round of funding. The round was led by Insight Partners with participation from existing investors including Altair Capital. 

What will you do?

Ensure New York customers of the grocery delivery company consistently receive friendly and helpful service:

- Maintain the live chat with customers to answer their questions and help to deal with problems (e.g., if they did not receive something in their order or want the replacement of some products, etc.). Only written communication, no calls.

- Collect the knowledge base of all the cases and issues faced, collect clients’ feedback, analyze it, and share with the team or stores.

Thumbnail_unadjustednonraw_thumb_21b7
Diana Klishchenko
HIRING MANAGER AT GRINTERN в Fridge No More

Why join?

— A great chance to work for a fast-growing startup and join a team of hard-working people.

— An amazing opportunity to participate in the development of the brand.

— A big chance to start a career and boost your skills.

— Flexible work schedule and fully remote location. 

Требования

- Fluent written English – you will constantly communicate with American clients and represent the company, customers will judge the whole company based on the level of service you provide.

- Perfect written communication skills (and friendliness!) – you know how to write polite (and not too formal) chat messages to help customers, and you always double-check to make sure that your grammar and spelling are ideal.

- Quick reaction and desire to solve problems – you need to answer each customer request as soon as possible (1-3 minutes) and be ready to make fast decisions to help clients.

- Empathy – you need to collect customers’ feedback, ask the right questions, and create a dialogue where customers would be open to share emotions and experiences.

- Positive mindset - you know how to treat an angry client and can turn the negative emotions into positive ones! 'Cause clients are everything, we love them.

Nice-to-have:

- If you know how to call food and other products in English, you won't have to spend time learning those words during the onboarding :)

- If you lived in the US and know the specifics of the grocery market there (hmm, any ideas on what a gallon is?), you also won't have to spend time learning those details during the onboarding :)

Working hours
We're looking for two people to cover NY time.

  • One'll be working from 8 am to 3 pm New York time. This means 16:00-23:00 Moscow time.
  • The second one will be working from 3 pm to 10 pm New York time. This means 23:00-06:00 Moscow time. So, if you live somewhere in the Far East of Russia - this is your moment to shine! 


Условия

Part-time or full-time employment, the working hours will be discussed during the interview with the HR Manager.

- Remote work. You may be located in any country or city, just need a good Internet connection and the opportunity to adjust your working schedule to the needed working hours (see above).

- The opportunity to work with progressive startup founders.

- Onboarding process: the founders will provide you with all the needed materials, and will guide you until you become confident in doing the job.

- Stability - this is not an internship or project work, we consider only the candidates looking for a long-term commitment.

- Quick selection process.


Application deadline: the 5th of June 2021.


Please note that the later you apply - the more intensive your selection process will be, for example, you will have less time for the test assignment, etc.


1. Fill in the application form - attach your CV;

2. Complete the VCV recording;

3. Complete the test assignment;

4. Have a Zoom-interview with Grintern’s Senior Recruiter (no video required);

5. Have a video Zoom-interview with the company’s founder;

6. Get hired!


Оплата

Сможешь увидеть, если зарегистрируешься Войти Зарегистрироваться