Front Desk Management:

• Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.

• Greet members and guests with a warm and welcoming demeanor.

• Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.

• Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.

• Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.

• Keep the front desk clean and organized.

• Notify members of any food deliveries and couriers.

• Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:

• Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.

• Consistently celebrate members’ successes and milestones through gifts and notes.

• Distribute all necessary info to promote the event including the creation and posting of weekly events poster and individual event posters.

• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

• Input notes into Spacestation or equivalent system about Members.

• Identify and execute opportunities to connect members with each other.

• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

• Be active on the WeWork member network to engage members.

• Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.

• Ensure music levels and activations are appropriate to the daypart and occasion.

• Write and send broadcasts relating to building updates.

Building Operations and Management:

• Receive, process, sort, and organize all mail.

• Locate and issue post via the regional system to members upon request.

• Keep the mailroom organized and clean.

• Return to Sender’ for unidentified mail and former member mail after 30 days of no-pick up.

• Ensure courier parcels have all the correct details for scheduled pick-ups.

• Investigate, escalate, and resolve ‘lost’ packages.

• Know and explain WeWork policies and procedures around mail and mailroom.

• Track, audit, and organize keys collected and distributed.

• Manage keycard stock and request new inventory as needed.

• Collect keys and key cards upon move-out.

• Review location and how to use each piece of Emergency Equipment.

• Provide support for an automated coffee machine for guests and members.